Our online system PhotoDay got some upgrades over the summer that make viewing and ordering your photos even better. Galleries look and work just a little different than last year – take a minute to review the changes so you're ready to roll when your images are published!
We're here to help and want you to contact us with any questions or concerns that aren't addressed below. We see a lot of subjects and have quite a few partner schools, leagues, and teams. We wish we knew each and every family (and maybe one day we will!), but in the meantime, please include as much information as you can when reaching out – at minimum, a name, school/group/team, and project. It will help us help you more accurately and efficiently!
Tips & FAQ
WHAT IS PHOTODAY? PhotoDay is the online gallery system we use to deliver images for you to view and order. Once your photos are ready, you'll receive an access code for each subject. Head to my.photoday.com and enter your access code to get started – or better yet, tap the link in your email and you'll jump right into your gallery and skip entering your access code!
HOW DO I PRE-ORDER? WHAT ABOUT ORDER PACKETS? We've done away with both – we believe you should see your photos before ordering them! Be sure your current email address is on file with your school/group/team, and watch for a message about a week after your picture day with instructions to view and order.
I DIDN'T RECEIVE A LINK / ACCESS CODE We do everything we can to ensure we have accurate email addresses for all subjects. Please check your junk/spam folder and add Nebraska Portraits and PhotoDay to your "safe senders" list to prevent future filtering. If you don't have a message at all, contact us and we can provide the access code(s) you need!
MULTIPLE SUBJECTS, ONE CHECKOUT Use one of your links or access codes to enter the system using the above instructions. Once you're in, use the Add Gallery button to add all other access codes. (If you're already in a gallery and/or don't see Add Gallery at top right, tap the menu and hit Galleries first). Add orders for each subject to the cart, and enjoy a single checkout when you're ready! If you choose the free bulk shipping option, each subject will have a separate picture packet delivered to their respective school/coach. If you ship directly to your home, your entire order should arrive in one package.
NOTE – you may only order for multiple subjects if they are in the same project. Schools and sports are separate projects and can not be ordered together. If you're not sure, contact us!
DO I HAVE TO CREATE A PHOTODAY ACCOUNT? For the safety of our children, all customers must now create an account. This helps prevent unauthorized viewing of your photos. Accounts also allow you to keep all your galleries throughout the year in one place, track your order history, and more! If you created an account last year, your information will transfer over.
CUSTOMIZE YOUR PRINTS – BACKGROUNDS, CROP, ROTATE, AND MORE Order your prints and products exactly how you want them! When you select an image for a product in the store or item in a package, you'll be presented with background options (if applicable), editing tools, and the option for retouching. If you're on a computer, you'll see text buttons (Favorites, Backgrounds, Edit, Retouch) under the preview window; if you're on a mobile device, you'll see icon buttons (heart, paint bucket, crop, magic wand) under the preview window. Here's what they do:
Favorites – brings up your Favorites Tray so you can swap images. Tap Add More to return to your gallery for additional photos. Backgrounds – displays multiple background options to choose from. Tap a background to display it with your photo in the preview window. The Backgrounds button will only appear for images that allow different backgrounds – if you don't see the button, the background can't be changed. Edit – provides tools for cropping (zoom in + / zoom out –), rotation (circular arrows icon), and repositioning your image (click or tap and drag the photo in the preview window). Retouch – allows you to add retouching if you desire. Please see "What about Retouching?" below for important info.
NOTE – what you see in the preview window when you confirm, and what you see in the cart before checking out, is exactly what will be ordered. If something's not right, contact us before placing your order.
NEW GALLERIES (ADDITIONAL ACCESS CODES) You may receive an email letting you know photos are ready for a new project (e.g., sports). Tap your direct link and sign in using your phone number, and your new gallery will be magically added to your account! Alternatively, you can sign in to my.photoday.com and use the Add Gallery button to enter your new access code(s) – one at a time if you have multiple.
DOES THE HIGH-RESOLUTION DOWNLOAD (DIGITAL FILE) COME WITH A PRINT RELEASE? Yes! You'll receive a separate email immediately after payment that includes the print release. If your print service requests proof of permission, show them the email. You're also welcome to share your digital files on social media (we'd love if you tag us @nebraskaportraits). You may not alter (edit) your digital files in any way besides cropping. If you have questions or need assistance, contact us.
WHAT ABOUT RETOUCHING? Once you have items ready for checkout, tap the Cart at top right and you'll be presented with the option for retouching. Each image/pose you order can have retouching applied. You can also add retouching when confirming images for products in the store.
NOTE – retouching is automatically and immediately processed with computer AI upon checkout. It will only be applied to skin/face, and will not fix stains on shirts, hair placement, etc.. If you're unsure about how retouching will apply to your image(s), please contact us before placing your order.
WHICH PHOTO WILL BE USED FOR YEARBOOKS, COMPOSITES, SCHOOL SYSTEMS, ETC? We select a "studio favorite" while processing images – this is the image we think is best. It is the photo you see featured for each subject on the home (Galleries) page of your account, and is denoted in the filename by an underscore and number (e.g., NP101010_1.png). The system does not automatically update the featured photo with one that you have ordered. If you would like to select a different photo for exports, please contact us with the filename you prefer. Filenames are displayed above images in the gallery after tapping one to make it larger.
CAN I CANCEL OR CHANGE MY ORDER ONCE IT'S BEEN PLACED? Our lab is so lightning fast, orders begin processing immediately after you pay – that means orders can NOT be canceled or changed after you check out. The system steps you through your preferred selection for each product you add to the cart, and provides a detailed overview of your selections in the cart before you check out. If you have questions or special requests for your order, please contact us prior to checking out. We may be unable to assist you if you wait until after you've paid – of course, mistakes happen, so you're welcome to let us know if something is wrong and we'll do what we can.
MY ORDER IS WRONG / ARRIVED DAMAGED Please contact us if something's not right with your order once you receive it.