We're here to help and want you to contact us with any questions or concerns that aren't addressed below. We see a lot of subjects and have quite a few partner schools, leagues, and teams. We wish we knew each and every family (and maybe one day we will!), but in the meantime, please include as much information as you can when reaching out – at minimum, a name, school/group/team, and project. It will help us help you more accurately and efficiently!
Tips & FAQ
WHAT IS PHOTODAY? We have a new online system this year, and ordering has never been easier! Once your photos are ready, you'll receive an access code for each subject. Head to galleries.photoday.io and enter your access code to get started.
HOW DO I PRE-ORDER? WHAT ABOUT ORDER PACKETS? We've done away with both – we believe you should see your photos before ordering them! Be sure your current email address is on file with your school/group/team, and watch for a message about a week after your picture day with instructions to view and order.
I DIDN'T RECEIVE AN ACCESS CODE We do everything we can to ensure we have accurate email addresses for all subjects. Please check your junk/spam folder and add Nebraska Portraits and PhotoDay to your "safe senders" list to prevent future filtering. If you don't have a message at all, contact us and we can provide the access code(s) you need!
MULTIPLE SUBJECTS, ONE CHECKOUT Use one of your access codes to enter the system using the above instructions. Once you're in, look for My Galleries at top right (tap the menu icon if you're on mobile), and use the Add Gallery button to add all other access codes. Add orders for each subject to the cart, and enjoy a single checkout when you're ready! If you choose the free bulk shipping option, each subject will have a separate picture packet delivered to their respective school/coach. If you ship directly to your home, your entire order should arrive in one package.
NOTE – you may only order for multiple subjects if they are in the same project. Schools and sports are separate projects and can not be ordered together. If you're not sure, contact us!
NEW GALLERIES (ADDITIONAL ACCESS CODES) You may receive an email letting you know photos are ready for a new project (e.g., sports), and when you visit galleries.photoday.io, you see photos for a previous project (e.g., school). This is not an error, the system is just trying to be helpful by presenting you with the gallery you last viewed. Simply tap My Galleries at top right (tap the menu icon if you're on mobile), and use the Add Gallery button to enter your new access code(s) – one at a time if you have multiple.
DOES THE HIGH-RESOLUTION DOWNLOAD (DIGITAL FILE) COME WITH A PRINT RELEASE? Yes! You'll receive a separate email immediately after payment that includes the print release. If your print service requests proof of permission, show them the email. You're also welcome to share your digital files on social media (we'd love if you tag us @nebraskaportraits). You may not alter (edit) your digital files in any way besides cropping. If you have questions or need assistance, contact us.
WHAT ABOUT RETOUCHING? Once you have items ready for checkout, tap the Cart at top right and you'll be presented with the option for retouching. Each image/pose you order can have retouching applied.
NOTE – retouching is automatically and immediately processed with computer AI upon checkout. It will only be applied to skin/face, and will not fix stains on shirts, hair placement, etc.. If you're unsure about how retouching will apply to your image(s), please contact us before placing your order.
WHICH PHOTO WILL BE USED FOR YEARBOOKS, COMPOSITES, SCHOOL SYSTEMS, ETC? We select a "studio favorite" while processing images – this is the image we think is best. It is the photo you see featured for each subject on the My Galleries page, and is denoted in the filename by an underscore and number (e.g., NP101010_1.png). The system does not automatically update the featured photo with one that you have ordered. If you would like to select a photo for exports, please contact us with the filename you prefer. Filenames are displayed above images in the gallery after tapping one to make it larger.
CAN I CANCEL OR CHANGE MY ORDER ONCE IT'S BEEN PLACED? Our lab is so lightning fast, orders begin processing immediately after you pay – that means orders can NOT be canceled or changed after you check out. The system steps you through your preferred selection for each product you add to the cart, and provides a detailed overview of your selections in the cart before you check out. If you have questions or special requests for your order, please contact us prior to checking out. We may be unable to assist you if you wait until after you've paid – of course, mistakes happen, so you're welcome to let us know if something is wrong and we'll do what we can.
MY ORDER IS WRONG / ARRIVED DAMAGED Please contact us if something's not right with your order once you receive it.